Last updated November 3, 2026
Our commitment
We never sell your personal or health information. Your medical answers are used only to provide your care, stay inside our secure telehealth platform, and are never shared with advertisers.
Contact details: name, email, phone, shipping address.
Account and identity details, including the ID you upload for verification.
Health information: your assessment answers, medical history, medications, photos you choose to share, and messages with your care team.
Payment details, processed by our payment processor (we do not store full card numbers).
Device and browser information, IP address, pages viewed and actions taken on our marketing pages.
Cookies and similar technologies (see section 5).
Health information you share in the assessment and patient portal is protected health information (PHI). It is created and held for your Providers, who are covered by HIPAA, and processed on our telehealth platform under HIPAA business associate agreements. Your Provider’s Notice of Privacy Practices describes how they use and protect your medical information and your rights, and is available in your patient portal or by request.
We do not send your assessment answers, conditions, medications or treatment choices to advertising or social media companies.
To provide the Services: connect you with Providers, fulfill prescriptions through pharmacies, ship orders and support your care.
To process payments, renewals and refunds.
To communicate with you about your account, orders, care and, with your permission, offers.
To keep the Services secure, prevent fraud and meet legal obligations.
To understand and improve our website using information that does not include your health information.
Providers and their medical practices, to evaluate and treat you.
Pharmacies, to fill and ship prescriptions.
Service providers who help us operate (our telehealth platform, payment processing, identity verification, shipping, email and text messaging), under contracts that limit their use of your information.
Legal and safety, when required by law or to protect rights and safety.
Business transfers, if Thrivane is involved in a merger or sale, subject to this Policy.
We do not sell or rent personal information, and we do not share it for cross-context behavioral advertising.
Our marketing pages use cookies and similar tools to measure visits and the performance of our ads. These tools may record that a visit, sign-up or purchase happened, but they do not receive your health answers or treatment details, and they are not used on your medical assessment answers. You can control cookies in your browser and through our cookie settings.
Unsubscribe from marketing emails using the link in any email, or reply STOP to marketing texts.
Update your account details in the patient portal.
Request access, correction or deletion by emailing admin@thrivane.com. Some medical records must be kept by your Provider and pharmacy as required by law.
Depending on where you live, including California, you may have the right to know what personal information we collect, to access or delete it, to correct it, to opt out of sale or sharing (we do not sell or share it), to limit use of sensitive information, and not to be discriminated against for using these rights. Email admin@thrivane.com to make a request. We will verify your identity before responding.
Some states give you specific rights over consumer health data, meaning information that identifies your past, present or future physical or mental health. We collect it only to provide the Services you ask for (your assessment, Provider review, prescriptions, shipping and support). We share it only with the recipients listed in section 4, for those purposes, and we never sell it. You can ask to see it, ask for a list of who received it, delete it, or withdraw your consent by emailing admin@thrivane.com. If we decline a request, you can appeal by replying to our response. Records your Provider or pharmacy must keep by law are kept as required.
We use administrative, technical and physical safeguards designed to protect your information. No system is completely secure. We keep information as long as needed to provide the Services and as required by law, including medical record retention rules.
The Services are only for adults 18 and older. We do not knowingly collect information from anyone under 18.
We may update this Policy and will post the new version here with a new date. Questions: Thrivane Health LLC · 27606 Iris Place, Castaic, CA 91384 · admin@thrivane.com · (661) 210-7375